2nd/3rd Line Support Engineer

2^nd/3^rd Line Support Engineer

Hybrid approach (3 days in the office) – with some occasional onsite visits

Are you a 2^nd/3rd line Support Engineer looking for a new challenge?

IntaPeople are working with a leading tech company looking to grow their team with an experienced Support Engineer on a permanent basis. As a Support Engineer, you will provide remote support via electronic tickets, diagnose and troubleshoot technical issues as well as taking ownership of customer issues to resolution providing technical support via email, telephone and remote-control sessions.

You would be joining a team of 10 other engineers who are a supportive, welcoming and collaborative with some strong experience behind them. As a 2^nd/3^rd line support engineer each day would be different from resolving system outages, resetting passwords and ensuring a seamless process for colleagues and customers.

The role:

• Working in a team ensuring all tickets are resolved.
• Taking any inbound calls from clients as and when required.
• Prioritising and identifying solutions to software and hardware issues.
• Providing remote support via electronic tickets raised by colleagues and customers.
• Diagnosing and troubleshooting technical issues.
• Providing high standard communication to clients.
• Intune administration.
• Taking full ownership of customer issues to resolution providing strong customer service.

The ideal candidate:

• Experience in an IT support environment.
• O365 Administration such as SharePoint, Teams, Exchange and Security and Compliance.
• Experience with Windows and MAC Desktop.
• Ability to collaborate with a team.
• Microsoft Intune.
• Understanding of basic Firewalls & switches.
• Strong communication skills.

If this opportunity interests you, please reach out to Caitlin on the below contact details for more information,

Email: c.coles@intapeople.com

Phone: 02920 252500